FAQs – GTA Event Rentals

Frequently Asked Questions

Our 100% Refund Policy

Receive a full refund when you cancel 7 days before your event date. We know things happen and plans change which is why you’ll receive a refund with no questions asked.

$5,000,000 Insurance Coverage

Insurance coverage is very important to us and our clients. We have a $5,000,000 liability insurance coverage with RSA. When it comes to insurance; we want to let you know that you’re working with a reliable and trust worthy company.

What's the best way to contact you?

Emails are the best way to reach us because we can track all conversations, requests, dates and event orders.

Do you have a phone number I can call?

We only provide phone numbers for clients that have been quoted. We want to make sure our lines are available to support them.

Do you provide discounts or sponsorships?

We do not provide discounts or sponsorships. We have high expenses including warehouse, trucks, equipment and staffing.

Can I pick up and drop off my order?

Yes you can pickup and drop off between the hours of 9am and 3pm. We have $150 fee for logistics and preparation of your equipment.

Do you have a showroom for visitors?

We do not have a showroom. All our equipment are stored on large racks in a warehouse. No visitors are allowed for insurance and safety reasons.

Do you have a product catalogue?

We do not have a product catalogue. We are constantly adding and removing products each month. Our website is the most accurate.

Do you have a minimum order?

We have a minimum order of $500 spend before we take on any event.

How early can you setup?

Our warehouse opens at 9 AM. Any setup requests before 9 am will require an early morning surcharge.
Early morning setup before 8am: $300
Early morning setup before 6am: $500

How late can you pick up?

Our latest pick up is 10 PM.
Anything after 10 PM will require a late night surcharge of $250.

How long are your rental periods for?

All rentals are up to a maximum of 72 hours. We offer extended rental periods for more than 3 days, 1 week or monthly rates.

What payments do you accept?

We accept All Credit Card Payments including: E-Transfers, American Express, Visa, and Mastecard. We do not accept cheques, PO, cash payments or invoicing.

Additional Charges Apply to the Following:

Why do you charge $150 for customer pickup?

There is still labour involved in getting your order ready. Staff have to take equipment off racks, clean equipment, test to make sure all equipment is working properly.

Why do you charge $250 for time change?

Once your booking is confirmed. We block that time slot so no other clients can take it. We also assign staff and trucks for your event. We charge $250 for time change because everything has to be rescheduled.

Same Day Pickup

There is a $250 surcharge for returning the same day to pick up. We execute events through a scheduled route. Once we are done with our route; it's an inconvienance for us to return back to pickup.

Out of Town Surcharge

There is an out of town surcharge for locations more than 25 Kilometres outside of Toronto.

Late Night Pickup - After 10 PM

There is a $250 late night surcharge for pickups after 10 pm.

Early Morning Setup - Surcharges

Early morning setup before 8am: $300
Early morning setup before 6am: $500

Last Minute Booking

There is a $300 surcharge for all bookings under 14 days.
There is a $500 surcharge for all bookings under 7 days.